Help

If your question is not answered here, please contact us.

What currency are your prices in? How do I convert my currency?

All prices are in US dollars and payments must be in US funds. If you reside in another country and are paying by credit card, credit card companies will automatically convert US dollars to your local currency at prevailing rates and charge you accordingly. You can also pay by Paypal, an international money order or a foreign draft.

What countries do you ship to?

We ship our products to any country except Germany in the world.

Most of our customers are in the United States, the United Kingdom, Canada, and Australia. Additionally, we have customers in all of the following countries: India, New Zealand, Ireland, Indonesia, Austria, Spain, United Arab Emirates, Japan, China, Finland, Italy, France, the Philippines, Belgium, Republic of Korea, Singapore, Saudi Arabia, the Netherlands, Sweden, Jamaica, Cyprus, Mexico, Thailand, Colombia, Israel, Bahrain, Malaysia, Iceland, Portugal, Luxembourg, Switzerland, Norway, Taiwan, Ukraine, Turkey, Qatar, Hong Kong and Argentina; and this list is continuously expanding. However, we don't ship our products to Germany.

What additional charges will I be assessed?

Your order total consists of the price of the products in your cart and the shipping & handling charges.

Shipping & Handling Charges: Free for all orders above $50 for shipping anywhere in the world. Orders under $50 are charged a $6.99 shipping fee.
Tariffs: None The vast majority of countries place no tariffs on the books we send. If at all there is any customs or other duties in the country of destination, the consignee bears the duty. Though the chances of tariffs/duties on books are negligible.

Your final order total for the products in your shopping cart is always displayed at the bottom of your cart. This total includes all charges and is the amount you pay when you complete your order.

Where can I find my order status and what does it mean?

Once you have placed an order, you may check your order status using the Order Status page. To access this page, you must provide your order number and your order key. They can both be found in the confirmation email sent after your order was placed.

At the bottom of the Order Status page, you'll find the status of your order. The possibilities are:

Processing: Your order is processing. We are processing your payment or we are waiting to receive it.
In Warehouse: Your order has cleared processing and is pending shipment from our warehouse.
Shipped: Your order has been shipped from our warehouse and is in transit to you.
Cancelled: Your order has been cancelled and you will not be charged for the order nor will the order be shipped.

Why are some of your products out of stock?

Some of our products go out of stock from time to time. Unfortunately, it is impossible to predict exactly when the products will return to stock. However, with most of our products that are listed as out of stock on our web site, it is very likely that we will get additional stock within a few days.

If you want to be informed when a product returns to stock, please sign up for a Product Notification. You will be alerted via email the moment the product becomes available for purchase again. Please note that you have to be a registered user of Navrang to use this feature.

What payment methods do you accept?

We accept payment by Visa or MasterCard, or check or money order, or PayPal. We do not accept payment by any other method, including other credit cards such as Discover, purchase orders or CODs. All payments must be made in US dollars.

Visa/MasterCard: Credit card is the quickest, easiest, and most popular way to pay for your order. We have taken many measures to ensure your security when paying by credit card. All billing addresses are verified before shipment. "Navrang" will appear on your credit card statement.
PayPal: PayPal is a popular online payment service. If you have a PayPal account, you can pay for your order using PayPal. Should you choose this method, you will be provided a link to the PayPal web site where you can complete your payment after you place your order.
Check/Money Order: We accept personal checks, cashiers checks, and money orders. You will receive an e-mail that provides payment details after you complete your order. Checks should be made payable to "Navrang Inc." and mailed to "Navrang Inc., 507 Seminole Dr., Blacksburg, VA 24060, USA."

Can I check my payment status or update my payment method for a previously placed order?

Payment information for an order you placed is available on the Order Status page near the bottom under the heading "Payments." All the payments associated with your order are displayed here.

Pending: This payment is pending. It has not yet been received or it is being processed.
Success: The payment has been completed successfully.
Cancelled: This payment has been cancelled. It may have been a duplicate payment or cancelled because another payment was made.
Declined: Your credit card was declined or there was an error in entering the credit card information. Note that entering a credit card other than a Visa/MasterCard/American Express, will come back as declined.

If you would like to change the method of payment for a particular order, please click the "Make Payment" link below the "Payments" table on the Order Status page. Your previously pending payment will be cancelled once your new payment is completed.

Are your products new or used?

All of the products we sell are brand new.

Can I return my order if I am dissatisfied?

Yes. We make every effort to ensure your complete satisfaction with your order. If any products in your order are damaged or missing, we will replace them at our expense or provide a partial/complete refund. We require that you notify us within 14 days of receiving your order if you need to return any items.

In case, you (the buyer) wants to return any item for having changed his/her mind, please do write to us within 14 days of receipt of your order. On hearing from you, we will provide to you a return address in US and would request you to return at the given address at your expense, using tracking service. Within a few days of the item been received at our return address, the money will be refunded via the same channel as the payment was made. We request to return unused, properly packaged and intact items to us to enable us to process your refund asap. Thanks for your understanding.

How do you protect my security?

Navrang Inc. is extremely vigilant in ensuring the highest degree of security for our customers. Our entire checkout process is protected by the industry standard GoDaddy encryption technology security certificate, one of the most trusted brand for online transactions. We have over fifteen years of experience in conducting online transactions and we carefully maintain our software and policies to ensure the continued safety of our customers' information.

How do you protect my privacy?

We keep strict controls over the information our customers provide us. This policy applies to information gathered by all services provided on Navrang.com.

We do not share any information, including names, email addresses, or payment information with any third parties. Email addresses may occassionally be used to keep customers up to date on happenings, but unsubscribing or opting out from such correspondence is extremely easy and is effective immediately.

How long will it take for my order to arrive?

Credit card and PayPal orders are usually processed within 24 hours and shipped within two or three business days. Once shipped, it takes an average of 5 - 10 business days for your order to reach you.

Do you ship to P O box / APO addresses?

We do not ship to P O Box / APO addresses. However, we may ship to P O box address, if we get a contact email id and phone number to be provided to courier company.